I’ve seen several students have problems accessing websites, work not appearing in Kami, or unable to view things that everyone else in the class could access. If this happens try the following things with your student. I’m also more than happy to meet with you and your student to help resolve the issue. If I’m not in the building, just email me and we can meet via Zoom.
Many issues can also be fixed and prevented by completely shutting the Chromebook down at least once per day. Best practice is to shut it down completely when leaving school and again after using it at home. Closing the lid only puts it in sleep mode. A complete shutdown is done by clicking the menu in the bottom with the time and wifi icon, then selecting the power button. Shutting down and restarting will apply any pending Chrome updates.
All district Chromebooks need to be Authenticated against our web filter to work properly. This authentication needs to take place Every 8 hours. If you login at 8:00am, you will need to re-authenticate at 4:00pm.Any time your network address changes. If you are traveling between school or Daycare or McDonalds, etc. and home you will need to re-authenticate. You can (re)authenticate by opening a new tab, Click HCSD Bookmarks on the bookmark bar, Click Web Authentication.You will automatically authenticate when logging into the Chromebook, so an alternative would be to log out and back in, or restart.
Most Chromebook software issues can be addressed by clearing your cache and advanced history. Follow this link to a document that explains the process.
https://docs.google.com/document/d/10y1yUD3G2g9EPwWr3YO_2CeQFRevxL4erBghVtyMXmI/edit?usp=sharing
This document can be shared with students and parents and includes many of the things mentioned above plus other resources https://docs.google.com/document/d/1SJdJXP4jg5EQ0R1zTXRqygU25EjQlj4kJQr1mXYQ3AA/edit?usp=sharing
Jason Cring
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